Customer Service Advisor, Remote

Since 1958, the bank has grown through more than a dozen acquisitions. Our commercial banking group lends to manufacturers, health systems and real estate developers. Founded in 1958, we now have 7,100 employees. Banking holidays are paid days off.

Position summary

Waypost is hiring for its Billing team in Mysuru. Full-time and part-time shifts available. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 20 countries. Headquarters is in Los Angeles. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 3 hours of overlap with US Pacific time. Reliable internet and a power backup are a must.

Main duties

• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

Benefits

• Paid time off
• Monthly internet allowance

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waypost, Inc..