Customer Service Advisor - Remote

Advisors, operations, compliance and technology teams total roughly 1,300 people. Tidebridge manages assets for more than 200,000 clients through 120 offices. Most staff have been with the firm for more than eight years.

We are backfilling a position after an internal move. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within India. The team meets in Vadodara once a quarter, travel covered. We send you a laptop and the accessories you need on day one.

In this role you will:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

Pay: ₹4.5-6 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tidebridge.