Customer Service Advisor (Remote)

Since 2002, the agency has worked with banks, credit unions and insurance companies. SF Design Co. is looking for a Customer Service Advisor (Remote) to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in New York City, the US. Our team works from several countries. We hire in the UK through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 9:00 AM to 1:00 PM US Eastern. Strong written English is important, since much of our work is async.

The job includes: update customer records accurately; escalate complaints that need a supervisor or another department; notice repeat problems and report them to your team lead; look up orders, accounts and shipping status in the CRM and order system.

What you'll need

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Compensation: £14.50 - £16.50 p/h

We offer performance bonus, co-working space stipend, 20 days paid time off, paid parental leave and paid sick days.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SF Design Co..