Customer Service Advisor - Remote

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Retail stores, field technicians and customer care all report into regional operations teams. Techs take their trucks home and drive straight to the first job of the day.

Position summary

Poplardeck is hiring a Customer Service Advisor - Remote to work remotely from Pakistan. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in Berlin and have been hiring remotely since 2020. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 10:00 to 15:00 CET.

Duties

• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department

Required qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED
• Clear speaking voice and good listening skills
• Must pass a background check

Preferred

• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

• Paid time off
• Paid in USD

Include your expected salary and earliest start date with your application.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplardeck.