Customer Service Advisor, Remote

We serve more than two million consumer, small business and commercial clients. Pak Bank & Trust is a regional bank with over 200 branches and 290 employees across Sindh.

Job summary:

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Advisor, Remote answers customer calls, chats and emails about orders, billing and account changes.

Main duties:

• Update customer records accurately
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations
• Chat support experience

Schedule: Four 10-hour shifts, rotating weekend day

Salary: PKR 62,000 - PKR 78,000 pcm

Benefits:

• Medical insurance
• Provident fund
• Paid leave
• Life insurance
• Overtime pay
• Two bonuses a year

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pak Bank & Trust.