Customer Service Advisor, Remote

A bit about us

Corporate functions, including digital product and ad operations, are based in Berlin. Streaming, podcasts and newsletters reach millions of people each month. We started in 1907 and have grown to about 13,000 people.

The position

We are adding headcount to this team, so this is a new seat. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Orchardstack is hiring for its Customer Care team in Bharatpur. Full-time and part-time shifts available. Our headquarters is in Berlin, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 10:00 to 15:00 CET. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties

• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions

Requirements

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check

Pluses

• Experience handling escalations

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Benefits

• Paid in USD
• Paid time off

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Orchardstack GmbH.