Customer Service Advisor - Remote

Advertising sales teams work with local businesses and national agencies.

The position

Lanternlane is hiring for its operations team in Jaipur. Full-time and part-time shifts available. Remote within India. The team meets in Jaipur once a quarter, travel covered.

Duties

• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.

Qualifications

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.

Preferred

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.
• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Overtime pay.

We look at every application, usually within a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanternlane Pvt Ltd.