Customer Service Advisor (Remote)

Headquartered in Omaha, the company runs operations centres in Nebraska and two other locations. Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the US. We started in 1984 and have grown to about 8,600 people. Compliance reviews outgoing client email, so expect to write carefully.

We're looking for a Customer Service Advisor (Remote) to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Omaha, the US. We are a distributed team spread across a few time zones. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.

Required qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

• Company laptop.
• Paid time off.
• Flexible hours.
• Monthly payments via wire transfer or Wise.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kim Asset Management.