Customer Service Advisor - Remote

Who we are

Customers call one local number and reach someone in Haifa, not a call centre. The office takes payments in person, and plenty of customers still pay at the counter.

What this job is

The Customer Service Advisor - Remote answers customer calls, chats and emails about orders, billing and account changes.

What you'll do

• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.

What we're looking for

• 2+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.

Compensation and benefits

€1,300 - €1,550/month

• Home office setup budget.
• Stock options.
• Wellness allowance.
• Annual salary review.
• Performance bonus.
• Paid sick days.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hollyhook Ltd..