Customer Service Advisor - Remote

About the job

Who we are

Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Two developers, a designer and a support lead make up most of the company, so everyone touches the product.

The role

GW Software is hiring a Customer Service Advisor - Remote to work remotely from Romania. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Romania. We have no office requirement. We talk mostly in Slack and hop on quick calls when something needs discussing.

In your first few months you will

Call customers back on open issues within the promised timeframe. Document every interaction in Zendesk or Salesforce Service Cloud. Look up orders, accounts and shipping status in the CRM and order system. Update customer records accurately.

What you bring

2+ years of customer service, retail, hospitality or call centre experience. Typing speed of at least 35 WPM. Comfortable using multiple screens and systems at the same time. Basic computer skills (Windows, Outlook, web browsers). High school diploma or GED. Reliable attendance. Schedule adherence is tracked.

Pay and benefits

Private medical care. Overtime paid. Remote work allowance. B2B contract option. Multisport card.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GW Software S.R.L..