Customer Service Advisor - Remote

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

About the role:

We're looking for a Customer Service Advisor - Remote to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within the UK. You get a company laptop and a headset before you start.

Main duties:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.

Qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

• Private medical insurance.
• Workplace pension.
• 25 days holiday plus bank holidays.
• Uniform provided.
• Life assurance (4x salary)
• Company pension.
• Home working allowance.

This role is subject to a basic DBS check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brassline Ltd.