Customer Service Advisor

About the job

Board members are hands-on and several volunteer every week. We're looking for a Customer Service Advisor to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in Jeddah, Saudi Arabia. We are a distributed team spread across a few time zones. This is a long-term contractor role, paid monthly in USD. You will work Dubai business hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

The job includes: escalate complaints that need a supervisor or another department; meet targets for handle time, quality score and customer satisfaction; answer inbound calls, live chats and emails from a queue.

What you'll need:

3+ years of customer service, retail, hospitality or call centre experience.
Basic computer skills (Windows, Outlook, web browsers)
High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Compensation: $980 - $1,150 monthly

We offer paid time off, paid in usd, monthly internet allowance and company laptop.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quilllight.