Customer Service Advisor

About the job

Customers include contractors, manufacturers, institutions and government agencies.

The role

We are adding a Customer Service Advisor to our Billing team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a fully remote position open to candidates anywhere in Ghana.

Your responsibilities

Meet targets for handle time, quality score and customer satisfaction. Update customer records accurately. Call customers back on open issues within the promised timeframe. Process returns, exchanges, refunds and address changes. Escalate complaints that need a supervisor or another department.

What you need

2+ years of customer service, retail, hospitality or call centre experience. Must pass a background check. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Typing speed of at least 35 WPM. Basic computer skills (Windows, Outlook, web browsers). Reliable attendance. Schedule adherence is tracked.

Preferred

Zendesk, Five9 or Genesys experience. Experience handling escalations. Prior billing or insurance call centre work.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits

Medical cover. Pension contribution. Annual leave. 13th month salary. Life cover.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quaye Brothers Industrial Supply.