Customer Service Advisor

Commercial lines, personal lines and specialty programs are run as separate business units.

The position:

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in India.

Job duties:

• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes

Qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

Preferred qualifications:

• Prior billing or insurance call centre work
• Chat support experience
• Experience handling escalations

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Gratuity
• Internet reimbursement
• Overtime pay
• Accommodation provided

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prescott Insurance Ltd.