Customer Service Advisor

About PB Computer Services

PB Computer Services is a small IT shop: the owner, four technicians and a part-time office manager.

The role

We are adding a Customer Service Advisor to our operations team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our team is spread across 20 countries. Headquarters is in Canberra. This is a long-term contractor role, paid monthly in USD. You will need some overlap with Australian Eastern time in the mornings. Strong written English is important, since much of our work is async.

Day to day

• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.

What we're looking for

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.

Preferred

• Zendesk, Five9 or Genesys experience.
• Chat support experience.

Perks and benefits

• Paid in USD.
• Paid time off.
• Company laptop.

Candidates must be eligible to work in Brazil.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PB Computer Services.