Customer Service Advisor

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Digital adoption is high, and over 70 percent of transactions now happen on mobile. Most lenders have lived in the area for decades and know their borrowers.

Overview

Paschim National Bank is hiring for its operations team in Jaipur. Full-time and part-time shifts available. This role is fully remote within India. A stable internet connection and a backup power option are required.

Your responsibilities

• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.

Qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.

Nice to have

• Prior billing or insurance call centre work.
• Chat support experience.
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Group term life insurance.
• Accommodation provided.
• Overtime pay.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Paschim National Bank.