Customer Service Advisor

Parkside Employment Services is hiring a Customer Service Advisor to work remotely from India. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. You will need at least 4 hours of overlap with US Central time. You will need a reliable internet connection and a quiet place to work.

Duties:

• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.

Required qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Chat support experience.
• Experience handling escalations.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits:

Compensation: ₹8,00,000 - ₹10,00,000 per annum

• Co-working space stipend.
• Paid sick days.
• Paid parental leave.
• Annual team retreat.

A bit about us:

The company also runs onsite programs, where our staff manage hiring and attendance inside a client's facility. Most of our associates work first and second shift in plants within 30 miles of the branch. Commission is paid monthly on gross margin.

Please submit your CV in English.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Parkside Employment Services.