Customer Service Advisor

We process billions of card transactions a year for merchants, banks and software platforms. Headquartered in Jerusalem, the company runs operations centres in Jerusalem District and two other locations.

Role overview

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. The company is based in Jerusalem, Israel. The team is distributed across several countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Working hours overlap with Central European Time. We talk mostly in Slack and hop on quick calls when something needs discussing.

Essential duties and responsibilities

• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.

Schedule: Four 10-hour shifts, rotating weekend day

Salary: $3.00 - $3.50 per hour

What you get

• Monthly payments via wire transfer or Wise.
• Company laptop.
• Annual rate review.
• Flexible hours.

We may close the role early, so do not wait too long to apply.

We review applications as they come in.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Parcelway Ltd..