Customer Service Advisor

Pandey & Sons Supply is a small distributor with one warehouse and 16 employees. The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Mumbai, but nobody is required to come in. Reliable internet and a power backup are a must.

• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.

What you'll need:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer provident fund, overtime pay, paid leave and health insurance for you and your family.

Tell us your notice period and what salary you are looking for.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pandey & Sons Supply.