Customer Service Advisor

Regulatory oversight is constant, and the compliance department is one of the largest in the company. We started in 1991 and have grown to about 690 people.

About the role:

We are adding a Customer Service Advisor to our operations team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in Pakistan. You will need a stable internet connection and a backup power source (UPS or inverter).

Your responsibilities:

Process returns, exchanges, refunds and address changes. Complete required training and quality coaching sessions. Look up orders, accounts and shipping status in the CRM and order system. Transfer calls to the right department with a warm handoff. Notice repeat problems and report them to your team lead.

Qualifications:

2-4 years of customer service, retail, hospitality or call centre experience. Clear speaking voice and good listening skills. Reliable attendance. Schedule adherence is tracked. Able to sit at a workstation and wear a headset for a full shift. Comfortable using multiple screens and systems at the same time. Typing speed of at least 35 WPM. High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay: PKR 32,000 to PKR 39,000 pcm

Pay and benefits:

Medical insurance. Provident fund. Paid leave. Two bonuses a year. Life insurance. Overtime pay.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NN Capital.