Customer Service Advisor

Who we are

We started in 2019 building safety training for a single manufacturer. Most of our work comes from repeat clients.

The role

Nesbitt Learning is hiring for its operations team in Lahore. Full-time and part-time shifts available. Remote position. Most of the team is in Lahore, but nobody is required to come in. A stable internet connection and a backup power option are required.

Day to day

• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.

What we're looking for

• 3+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.

Bonus points

• Knowledge of e-commerce order systems such as Shopify.

Compensation and benefits

Salary: PKR 61,000 - PKR 73,000 pcm

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Overtime pay.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nesbitt Learning.