Customer Service Advisor

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. We started in 1996 and have grown to about 290 people.

The position

Looking for a Customer Service Advisor who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within Poland. We meet in person once or twice a year.

Essential duties and responsibilities

• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Required qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift.

Preferred

• Chat support experience.
• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.

Schedule: Four 10-hour shifts, rotating weekend day

Salary: PLN 5,600 - PLN 7,600 monthly

Pay and benefits

• Private medical care.
• Extra annual leave days.
• Remote work allowance.
• Life insurance.
• Overtime paid.
• Multisport card.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NEN IT sp. z o.o..