Customer Service Advisor

Customers include energy companies, utilities and heavy equipment makers. We make compressors, generators and power equipment sold through distributors worldwide. Founded in 1969, we now have 4,900 employees. Most of the floor leads started as machine operators.

About the role:

ND Industries is hiring a Customer Service Advisor for our Melbourne location. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Hybrid, with three days a week in our Melbourne office.

Essential duties and responsibilities:

• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead

Minimum qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Must pass a background check

Nice to have:

• Knowledge of e-commerce order systems such as Shopify
• Prior billing or insurance call centre work

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

$37.50 to $44.00 per hour

What you get:

• Superannuation on top of salary
• 17.5% leave loading
• Paid overtime
• Salary packaging
• Above-award pay rates
• Novated leasing
• Paid training and tickets

You must have full working rights in Australia.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ND Industries Ltd.