Customer Service Advisor

Since 1993, the company has distributed building materials across Jerusalem District. We started in 1993 and have grown to about 140 people.

Role overview

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time. Please make sure you have dependable internet and backup power.

Main duties

• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.

Qualifications

• 3+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred

• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits

Compensation: ₹7,50,000 - ₹10,00,000 per annum

• Annual team retreat.
• Wellness allowance.
• Paid sick days.
• 20 days paid time off.
• Annual salary review.
• Home office setup budget.

Shortlisted candidates will hear from us within two weeks.

This posting may close early if we receive enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nahum Trading Ltd..