Customer Service Advisor

About the company:

Personal lines make up about 70 percent of premium. Our producers answer their own phones and visit commercial clients in person. Most of the office has been here more than ten years.

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a long-term contractor role, paid monthly in USD. Our standups are at 9:00 AM Pacific.

Your responsibilities:

• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Notice repeat problems and report them to your team lead.

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify.
• Zendesk, Five9 or Genesys experience.

Pay and benefits:

Salary range: ₹10,00,000 to ₹12,00,000 pa

• Monthly internet allowance.
• Monthly payments via wire transfer or Wise.

Candidates must be eligible to work in India.

Please submit your CV in English.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Insurance.