Customer Service Advisor

About Mortarpost Labs:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in India. Communication happens mostly in Slack and short video calls.

Key responsibilities:

• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately
• Complete required training and quality coaching sessions

About you:

• 3+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills

Benefits:

Compensation: ₹3,00,000 - ₹4,00,000 per year

• Health insurance for you and your family
• Provident fund
• Paid leave
• ESOPs
• Accommodation provided

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mortarpost Labs.