Customer Service Advisor

Institutional clients include pension funds, endowments and insurance companies. Headquartered in Dhaka, the company runs operations centres in Dhaka Division and two other locations.

Position summary:

Matubbar Wealth Partners has an opening for a Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across Bangladesh. Most communication happens in Slack, with short video calls when needed.

Main duties:

Escalate complaints that need a supervisor or another department. Call customers back on open issues within the promised timeframe. Update customer records accurately. Look up orders, accounts and shipping status in the CRM and order system. Follow scripts and required disclosures on recorded lines. Complete required training and quality coaching sessions.

Required qualifications:

3-5 years of customer service, retail, hospitality or call centre experience. Must pass a background check. Clear speaking voice and good listening skills. Typing speed of at least 35 WPM.

Preferred:

Bilingual English and Spanish (pay differential). Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay: BDT 26,000 - BDT 32,000 pcm

Why work with us:

Medical insurance. Provident fund. Paid leave. Two bonuses a year. Overtime pay.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Matubbar Wealth Partners.