Customer Service Advisor

Institutional clients include pension funds, endowments and insurance companies. Headquartered in Dhaka, the company runs operations centres in Dhaka Division and two other locations.

About the role:

The previous person in this role moved to another team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within Bangladesh. The team meets in Dhaka once a quarter, travel covered.

Responsibilities:

Complete required training and quality coaching sessions. Follow scripts and required disclosures on recorded lines. Update customer records accurately. Call customers back on open issues within the promised timeframe. Explain bills and payment options and take payments over the phone.

Minimum qualifications:

2+ years of customer service, retail, hospitality or call centre experience. Clear speaking voice and good listening skills. Able to sit at a workstation and wear a headset for a full shift. Typing speed of at least 35 WPM. High school diploma or GED. Must pass a background check. For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

Medical insurance. Provident fund. Paid leave. Two bonuses a year. Overtime pay. Life insurance.

Applications are reviewed weekly.

Candidates must be eligible to work in Bangladesh.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Matubbar Wealth Partners.