Customer Service Advisor

We employ 920 people in operations, engineering, customer service and corporate roles. Our service territory covers most of Punjab.

Job summary:

Our team is growing and we are hiring a Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across Pakistan. You need a reliable internet connection and somewhere quiet to work.

Duties:

• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred:

• Experience handling escalations.
• Prior billing or insurance call centre work.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation: PKR 65,000-PKR 83,000 per month

Benefits:

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.
• Two bonuses a year.
• Overtime pay.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Margalla Energy (Pvt.) Ltd..