Customer Service Advisor

Headquartered in Ho Chi Minh City, the company runs operations centres in Ho Chi Minh City and two other locations. Mê Kông Tư Vấn manages assets for more than 200,000 clients through 120 offices.

The position:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Mê Kông Tư Vấn is hiring for its Orders team in Ho Chi Minh City. Full-time and part-time shifts available. This position is on site in Ho Chi Minh City.

Duties:

• Complete required training and quality coaching sessions
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone

What you need:

• 3+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Preferred qualifications:

• Prior billing or insurance call centre work
• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay: VND 9,100,000 to VND 11,000,000/month

What you get:

• Medical and dental coverage
• Annual leave
• Meal allowance
• Overtime pay

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mê Kông Tư Vấn Co., Ltd..