Customer Service Advisor

Everyone here is salaried. Nobody is paid on product sales. We know our clients well, often three generations of the same family. Still family owned, 51 years on.

Our team is growing and we are hiring a Customer Service Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 4 hours of overlap with US Central time.

Day to day

• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud

What you'll need

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Part-time, 20 to 25 hours per week including Saturdays

What we offer

$360 - $400 monthly

• Monthly internet allowance
• Paid time off

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LP Planning Group LLC.