Customer Service Advisor

About Lewis Cloud:

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Founded in 2008, we now have 32 employees.

What this job is:

The previous person in this role moved to another team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. You will need at least 3 hours of overlap with US Pacific time.

What you'll do:

• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud

About you:

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift

Desirable:

• Chat support experience
• Experience handling escalations

Benefits:

• Annual team retreat
• Two weeks of paid leave at year end
• Monthly internet allowance
• Paid parental leave
• Co-working space stipend

We look at every application, usually within a week.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lewis Cloud.