Customer Service Advisor

Who we are:

Small accounting firms in Punjab use our engagement letter and e-signature tool, and most heard about us from a colleague. Everything runs on a single Rails app and one Postgres database, deployed on Heroku.

The role:

LC Technologies is hiring a Customer Service Advisor to work remotely from Pakistan. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in Pakistan. Day-to-day communication is in Slack and Google Meet.

What you'll work on:

• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Update customer records accurately
• Transfer calls to the right department with a warm handoff

About you:

• 3+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

Also helpful:

• Prior billing or insurance call centre work

Pay and benefits:

Salary range: PKR 61,000 to PKR 71,000 a month

• Overtime pay

We may close this posting early once we have enough applications.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LC Technologies.