Customer Service Advisor

Job Title: Customer Service Advisor

Location: Remote (Australia)

Salary: $29.00 - $33.00 an hour

Hours: Tuesday to Saturday, 9:00 AM to 5:30 PM

Contract: Permanent

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Customers who call us usually reach someone who wrote the code they are asking about. We started in 2024 and have grown to about 14 people. Code review is required on every pull request, and nobody merges their own changes.

Overview

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Australia. We have no office requirement.

Responsibilities

• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.

What we're looking for

• 3+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Benefits

• Above-award pay rates.
• Paid overtime.
• Paid training and tickets.
• 17.5% leave loading.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LB Technologies Pty Ltd.