Customer Service Advisor

About us:

Advertising sales teams work with local businesses and national agencies.

Job summary:

Lanternlane is hiring for its Orders team in Chennai. Full-time and part-time shifts available. This role is fully remote within India.

Your responsibilities:

• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.

About you:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• High school diploma or GED.
• Must pass a background check.

Also helpful:

• Prior billing or insurance call centre work.
• Chat support experience.
• Zendesk, Five9 or Genesys experience.

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Group term life insurance.
• Gratuity.

We look at every application, usually within a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanternlane Pvt Ltd.