Customer Service Advisor

About the job

Store managers run locations with 30 to 100 employees. Schedules are posted two weeks ahead.

The role

Looking for a Customer Service Advisor who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This position is on site in Kampala.

What you'll do

Transfer calls to the right department with a warm handoff. Answer inbound calls, live chats and emails from a queue. Escalate complaints that need a supervisor or another department. Call customers back on open issues within the promised timeframe. Meet targets for handle time, quality score and customer satisfaction. Update customer records accurately. Document every interaction in Zendesk or Salesforce Service Cloud. Process returns, exchanges, refunds and address changes.

Minimum qualifications

3+ years of customer service, retail, hospitality or call centre experience. Able to sit at a workstation and wear a headset for a full shift. Clear speaking voice and good listening skills. Must pass a background check. Reliable attendance. Schedule adherence is tracked. Typing speed of at least 35 WPM. Comfortable using multiple screens and systems at the same time.

What we offer

Medical cover. Pension contribution. Annual leave. Transport allowance.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kazinga Mercantile.