Customer Service Advisor

Most cases settle, but our trial team takes a dozen or more to verdict each year. Criminal defence and DUI cases make up about a third of the caseload.

We're looking for a Customer Service Advisor to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our headquarters is in Aarhus, and about a third of the team works remotely from other countries. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with Central European Time. Reliable internet and a power backup are a must.

Job duties

• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff

About you

• 2-4 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• Must pass a background check

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits

• Annual rate review
• Flexible hours
• Monthly internet allowance
• Long-term engagement

The posting will close once we have a strong shortlist.

Please submit your CV in English.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jakobsen Advokatfirma.