Customer Service Advisor

About Iron Range Business Technology:

Iron Range Business Technology is a small IT shop: the owner, four technicians and a part-time office manager. No call centre and no offshore help desk. When clients call, one of us picks up. Tickets live in ConnectWise and everyone logs time to the quarter hour.

What this job is:

Iron Range Business Technology is hiring a Customer Service Advisor to work remotely from Sri Lanka. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time.

In your first few months you will:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Update customer records accurately

About you:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Must pass a background check
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Nice to have:

• Experience handling escalations

What you get:

Salary: $2.50 - $3.00/hr

• Monthly internet allowance
• Long-term engagement

If you are shortlisted, we will reach out to set up a first call.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iron Range Business Technology.