Customer Service Advisor

About Huber Ingenieurbüro:

Every staff member gets field time, even the designers. Huber Ingenieurbüro is a small civil engineering and surveying firm with 25 people. Plans are checked by someone other than the designer.

The role:

Huber Ingenieurbüro is looking for a Customer Service Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The work is on site and cannot be done remotely.

Your responsibilities:

• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes

Requirements:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills

Compensation and benefits:

€33,000 to €40,000/year

• Company pension scheme
• 30 days of annual leave
• Flexible working hours
• Paid overtime or time off in lieu
• Christmas bonus
• JobRad bike leasing
• Holiday pay

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Huber Ingenieurbüro GmbH.