Customer Service Advisor

About the job

Travel is regional, usually driving distance, and rarely more than two nights a week. We are adding a Customer Service Advisor to our Returns team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The work is on site and cannot be done remotely.

Notice repeat problems and report them to your team lead.
Explain bills and payment options and take payments over the phone.
Look up orders, accounts and shipping status in the CRM and order system.

Required qualifications

3-5 years of customer service, retail, hospitality or call centre experience.
Comfortable using multiple screens and systems at the same time.
Typing speed of at least 35 WPM.
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Pay: UAH 15,500-UAH 18,500 per month

We offer private medical care, multisport card, life insurance and overtime paid.

Relocation support is available for the right candidate.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Honcharenko Konsaltynh.