Customer Service Advisor

Volunteers number in the thousands, coordinated through a dedicated volunteer services team. We serve more than 200,000 people a year through housing, health and education programs.

Job summary

Heatherfold is looking for a Customer Service Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time. We use Slack, Notion and Google Meet. Cameras on for team calls.

In this role you will

• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.

Qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Clear speaking voice and good listening skills.

Preferred qualifications

• Bilingual English and Spanish (pay differential)
• Experience handling escalations.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation: ₹12,00,000 - ₹15,00,000 per annum

Compensation and benefits

• Company laptop.
• Health insurance through our employer-of-record partner.
• Paid parental leave.
• Public holidays observed per your country.
• Monthly internet allowance.
• Two weeks of paid leave at year end.
• Flexible hours.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Heatherfold S.A..