Customer Service Advisor

Clients include Fortune 500 manufacturers, health systems and logistics companies. Applicants can apply, onboard and pick up shifts through our mobile app. Founded in 1995, we now have 530 employees.

HDN Workforce is looking for a Customer Service Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We are headquartered in Los Angeles and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Our standups are at 9:00 AM Pacific.

Responsibilities:

Meet targets for handle time, quality score and customer satisfaction. Transfer calls to the right department with a warm handoff. Complete required training and quality coaching sessions. Notice repeat problems and report them to your team lead. Follow scripts and required disclosures on recorded lines.

What you'll need:

Clear speaking voice and good listening skills. Comfortable using multiple screens and systems at the same time. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Basic computer skills (Windows, Outlook, web browsers). Must pass a background check.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits:

Paid sick days. Performance bonus. Flexible hours. Company laptop. Paid parental leave. Wellness allowance. Co-working space stipend.

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HDN Workforce LLC.