Customer Service Advisor

We partner with universities to run online degree programs, from course production to enrolment support. 520 employees work in product, content, sales and customer success.

Overview:

We are creating this position because the workload has grown. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a long-term contractor role, paid monthly in USD. Core hours are 10:00 to 15:00 CET. Reliable internet and a power backup are a must.

Main duties:

Escalate complaints that need a supervisor or another department. Look up orders, accounts and shipping status in the CRM and order system. Explain bills and payment options and take payments over the phone. Process returns, exchanges, refunds and address changes. Follow scripts and required disclosures on recorded lines. Transfer calls to the right department with a warm handoff.

What you need:

Clear speaking voice and good listening skills. Basic computer skills (Windows, Outlook, web browsers). For remote roles: quiet workspace and wired internet at 25 Mbps or faster. High school diploma or GED. Comfortable using multiple screens and systems at the same time. Reliable attendance. Schedule adherence is tracked. Typing speed of at least 35 WPM.

Preferred:

Knowledge of e-commerce order systems such as Shopify. Bilingual English and Spanish (pay differential). Prior billing or insurance call centre work. Zendesk, Five9 or Genesys experience.

$1,050-$1,300 per month

What we offer:

Flexible hours. Company laptop. Paid time off. Annual rate review.

Candidates must be eligible to work in India.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harrowward Education B.V..