Customer Service Advisor

About the job

Small businesses use our merchant services for card processing, POS terminals and next-day funding. We're looking for a Customer Service Advisor to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You will be employed through our employer-of-record partner in the UAE, with a local contract and salary paid in local currency. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

The job includes: update customer records accurately; complete required training and quality coaching sessions; document every interaction in Zendesk or Salesforce Service Cloud; call customers back on open issues within the promised timeframe; notice repeat problems and report them to your team lead.

What we're looking for

2+ years of customer service, retail, hospitality or call centre experience.
Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

AED 8,700-AED 11,500/month

We offer monthly internet allowance, company laptop, 20 days paid time off, paid parental leave and home office setup budget.

Applications are reviewed weekly.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harris Wealth Partners.