Customer Service Advisor

Small businesses use our merchant services for card processing, POS terminals and next-day funding. Our advisors handle retirement planning, investment management and estate coordination for about 900 households.

Job summary:

Harris Wealth Partners is hiring for its Member Services team in Mumbai. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our headquarters is in Phoenix, and about a third of the team works remotely from other countries. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

What you'll be doing:

• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Preferred:

• Chat support experience
• Experience handling escalations

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

• Monthly internet allowance
• Long-term engagement
• Annual rate review

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harris Wealth Partners.