Customer Service Advisor

Job summary:

We are adding a Customer Service Advisor to our Member Services team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

What you'll be doing:

• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.

Who you are:

• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Also helpful:

• Experience handling escalations.
• Chat support experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

• Company laptop.
• Performance bonus.
• Home office setup budget.
• Annual salary review.
• Public holidays observed per your country.
• Flexible hours.
• Two weeks of paid leave at year end.

Who we are:

Founded as a farmers' mutual in 1975, the company is now one of the larger mutual insurers in the US. Founded in 1975, we now have 6,800 employees.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harlan Assurance.