Customer Service Advisor

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1948, the company is now one of the larger mutual insurers in Australia.

Overview:

Harbour Mutual is hiring for its Customer Care team in Mumbai. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours overlap with Sydney business hours until mid-afternoon.

Duties:

• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.

Required qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Salary range: ₹8,00,000 - ₹11,00,000 pa

Benefits:

• Public holidays observed per your country.
• Wellness allowance.
• Company laptop.
• Flexible hours.
• Monthly internet allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harbour Mutual.