Customer Service Advisor

Our wireless division operates thousands of cell sites and supports roaming partners nationwide. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Bucket truck and pole climbing training is done in-house.

The position:

This is a new role. The team has doubled in size over the past year. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in New York City and have been hiring remotely since 2020. This is a long-term contractor role, paid monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions

Required qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Compensation: $42,000-$55,000 pa

Benefits:

• Paid time off
• Flexible hours

Aboriginal and Torres Strait Islander people are encouraged to apply.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Telephone.