Customer Service Advisor

Gazipur Trust Company is a regional bank with over 200 branches and 470 employees across Dhaka Division.

Role overview

Gazipur Trust Company is looking for a Customer Service Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in Bangladesh. We have no office requirement.

Essential duties and responsibilities

• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Required qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Preferred

• Zendesk, Five9 or Genesys experience.
• Experience handling escalations.
• Chat support experience.

Rate: BDT 19,000 - BDT 26,000 a month

Why work with us

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.
• Overtime pay.
• Two bonuses a year.

We review applications as they come in.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gazipur Trust Company.