Customer Service Advisor

Cable splicing, OTDR testing and directional boring are all done by in-house crews. Gablestead provides fiber internet, voice and TV service to homes and businesses in rural New York. Our longest-tenured lineman has been here 31 years.

The position

This is a new position created as the team has grown over the last year. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in New York City, the US. We are a distributed team spread across a few time zones. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. Strong written English is important, since much of our work is async.

In this role you will

• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system

What we're looking for

• 2+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked

What we offer

Salary: ₹10-12 LPA

• Annual team retreat
• Company laptop
• Annual salary review
• Wellness allowance
• Home office setup budget
• Equity
• Health insurance through our employer-of-record partner

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gablestead.